Of course you like them; you hired them. And of course you're rooting for them – they work on your behalf every day. If your small business is like many others, you run a tightly knit operation that ...

Measuring physician performance in an ambulatory surgery center has become essential, says Sandy Berreth, administrator of Brainerd Lakes Surgery Center in Baxter, Minn. “It is the only way we know if ...

The final metrics I'll address in this series are for productivity. This is a slippery slope. Frankly, I can count on one hand the plants I've seen with an effective measure over the last 10 years.

Performance measurement is, admittedly, a tricky subject. On one hand, you must manage your operations and decisions by the numbers. But on the other hand, your employees are people–and people can be ...

We asked industry experts to share how their companies handle performance management in a way that aligns with their culture. These real-world examples demonstrate how structured communication, ...

What you measure, you reward. If you’re still rating systems and employees by what worked in 2019, it’s a good time to re-evaluate, particularly in a hybrid era where effective metrics are a critical ...

Employee evaluations provide an effective way for you to connect with your staffers, discuss performance metrics, review goals and objectives, and set a path forward for ongoing professional ...

CAC measures — you guessed it — the cost of acquiring a new customer. The easiest way to calculate CAC is to pick a specific time period and then divide your cost of marketing and sales by the number ...

Most performance programs are built around measurable actions: clicks, conversions, cost per acquisition, return on ad spend.

Performance metrics have been around government for quite some time, maybe ten years or more. It started with City Stats and has spread across the nation to other governments. I struggled with ...