Microsoft on Wednesday announced the inclusion of text analytics capabilities within its Azure Cognitive Services product. According to the software giant, the Text Analytics for health feature can ...

The worldwide text analytics market is projected to reach $29.42 billion by 2030, growing at a CAGR of 17.8% from 2021 to 2030, according to Allied Market Research. Text analytics identifies trends, ...

Mining the information in contact center calls using speech analytics can be an early warning system, before an issue escalates to negative social media. For several years speech analytics solutions ...

The quantity of digital text data has grown exponentially in recent years and will continue to grow. From social media posts to customer transactions, surveys, reviews, chats, emails and more, ...

Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more. The use of technologies like natural language processing (NLP) and ...

Natural language processing (NLP) has dozens of applications, from drug discovery to data categorization to robotic process automation. But nowhere has its benefits been more evident than in customer ...

Massive volumes of unstructured data are produced every minute. It's extremely difficult to manage and analyze this data to identify what is pertinent. But with text analytics tools, businesses can ...